Quality Management

We have been priding ourselves having awarded the ISO 9001:2000 standard certificate since September 2002. TÜV Rheinland InterCert Kft. completed the annual quality management audit in November 2003. We have successfully met the requirements of the standard with strong recommendations from the audit team.

Dorsum Co. Ltd. is the dominating player in the domestic securities IT market. This role imposes great responsibility on the company since our clients require us to continuously provide very high levels of product and services quality.
Since the very first moments of the operations of the company we have been undertaking to create a regular, well-established framework of operations. This system has been constantly upgraded and adapted to better suit the constantly advancing internal developments and expanding workforce in order to provide efficient solutions in the day-to-day management processes and to ensure the increasing client satisfaction. By the beginning of 2002 we already realised the potential in the company to meet the ISO 9001:2000 standard requirements in providing a satisfactorily regulated and flexible management system.
Our quality management system - whose validity incorporates the Clavis Securities Trading and Settlement System, and other IT applications development and the associated comprehensive client support activities - was awarded the ISO 9001:2000 standard certificate by TÜV Rheinland InterCert Kft.
This event represented the beginning of a transitory process in attitudes, which process has since created a complex quality management system. It is a system, which greatly outperforms the narrowest definition of quality management.
We make an attempt to summarise the most important tiers and accomplishments of the quality management system.

Increased product and services quality

The system requires us to constantly develop and adapt the process approach in order to meet the clearly defined single goal: the continuously increasing product quality.
As anyone, who has dabbled with the concept quality management knows the awarded certificate does not certify the 'good' quality of the product. Instead, it certifies that the product was produced in a regulated and supervised manner. Naturally we make our best efforts to further increase quality similarly to all market participants. We have professionally reinforced the internal testing processes and prioritised the tasks of version management and more emphasised system monitoring to allow increasing quality.

Client Satisfaction Appraisal

We are going to increase our effort ever further in receiving more accurate information about client requirements and through more in-depth appraisal and analyses of customer feedback.
There are two channels of this process. On the one hand our top executives regularly meet personally their counterparts of our client organisations, and on the other the possible complaints arising and their proper and thorough assessment. Having awarded a quality management certificate or not, there have always been and will be complaints and our customers have not always been totally satisfied. In order to make an accelerated effect of the measures being taken the whole complaint and client services processes are coordinated by the leader of the quality management team that is an independent business unit, until the solution of the complaint is satisfactorily found.

Standard Project Methodology

We have implemented a uniform, standard, customised project methodology in order to meet our customers' requirements. Project leaders, experts and developers have to work along the same management processes.
Weekly situation reports and project tasks are constantly monitored to assist the efforts of the project leaders and the project director who receive additional help from the standard resources planning methodology.

Registry Regulations

The ISO standards are extremely strongly focused on the appropriate levels of requirements of registry in almost all of its sections. In their efforts to comply, our expert worker register their tasks in the Register, while our developers tasks are recorded and monitored in the Developers' Program.
All business areas have received their regulations governing the storage methods of documents and records.
Several document and invoice standard layout forms assist the activities of our workforce and of our customers.

Internal Audits

The system of internal audits is the most important element of the operation of the quality management system. On the grounds of the annual audit plan we regularly inspect all core and non-core activities. These audits do not (only) have supervisory role, but also provide perfect opportunities for communication between the management and the workforce of our company. Executives and workers may share their experience and opinions regarding the relevant regulation, which valuable contributions are always recorded in the audit report.